No. You can place orders on rinascimentooutlet.com by creating an account or as a guest user.

Home delivery : you will receive two emails, one order confirmation (immediately after completing your online purchase), and another shipping confirmation (containing the tracking link).

Shipping to a collection point : you will receive three emails, one order confirmation (immediately after completing your online purchase), one shipping confirmation email, and a third confirming the arrival of the goods at the Post Office.

Please check your spam folder for the order confirmation email. If not, please contact our Customer Service by clicking here .

It's possible that you placed your order as a guest. For further confirmation, please contact Customer Service by clicking here .

No. Once an order is confirmed, it cannot be changed. If you wish to cancel, please contact our Customer Service by clicking here and entering "ORDER CANCELLATION" in the subject line of the email.

Online payment is charged when the goods are shipped. You will then receive an email notifying you of shipment.

You can pay by credit or debit card (Mastercard, Visa, Maestro, Visa Electron, and PostePay), PayPal, Klarna, or cash on delivery (not available for in-store delivery). Order processing fees are free for credit/debit card payments, Klarna payments, and PayPal payments; if you choose to pay by cash on delivery, there will be a €5 surcharge.

Courier shipping is free for all orders of €80 or more. Shipping costs are €7 for purchases under €80.

Shipping with collection to a collection point is free for all orders of €80 or more. For purchases under €80, shipping costs are €5.

You can choose between shipping to an address of your choice (home, office, etc.) or to a collection point.

Preparation times

Orders for home delivery or collection are processed Monday through Friday (excluding holidays) within 3 business days of order confirmation. Orders for in-store delivery are processed Monday through Friday (excluding holidays) within 5 business days of order confirmation.

Shipping times

Once your package has been prepared, you'll receive a shipping confirmation email. If you've chosen home delivery, your package will arrive in 1-3 business days (3-4 for deliveries to Sicily and Sardinia). Shipments to a collection point can take up to 5 business days.

Please note that during promotions, sales, and holidays, we cannot guarantee regular shipping times.

No. You can request a change by contacting our Customer Service directly here. If you have already received the Shipping Confirmation email, you must wait for the first delivery attempt before requesting a change. For orders with delivery to a pickup point, it is not possible to change the shipping method or address in any way.

If you placed your order using an account, you can check its status in the "My Orders" section of your personal profile. For home delivery and pickup, you'll receive an email with a tracking link.

Yes. You must request a return by contacting Customer Service. Deliveries are made Monday through Friday (excluding national holidays), during normal office hours (9:00 am - 7:00 pm).

If the package is held at the relevant Post Office for more than 10 working days, it will be returned to our warehouse and the order will be cancelled.

If your package appears damaged or missing, please contact our Customer Service and provide photographic evidence.

You can find all the necessary information on how to submit a return request in the “ Returns and Refunds for online purchases ” section.

It is not possible to exchange goods ordered online. You will need to request a return and, if necessary, place a new order.

Of course. You can follow the instructions in the “ Returns and Refunds for Online Purchases ” section.

Of course. You can follow the instructions in the “ Returns and Refunds for Online Purchases ” section.

If the return package has already been collected, it is not possible to modify the return request. If the return package is still in your possession, you can place the item in the package, but you will need to notify Customer Service by clicking here .

You can return products purchased online free of charge within 14 days of receiving the package.

Returns are free if you use our partner courier. If you choose a different courier, you will be responsible for shipping the return package. For more information, visit the " Returns and Refunds for Online Purchases " section.

If an order is returned, shipping costs incurred at the time of purchase will not be refunded. Cash on delivery charges will not be refunded.

Refunds will be processed via credit to your credit card or PayPal account, depending on the payment method used for the purchase. If the purchase was made with cash on delivery, the refund will be processed via bank transfer.
The time it takes for the amount to be credited back to you depends on the processing times of your bank or credit institution.

No. In case of cash on delivery, the refund will be made only by bank transfer after sharing the IBAN.

Don't worry, you can contact our Customer Service by clicking here for any type of need.

If you have any concerns about the safety of our products, please contact customer service: contact details are provided on the Contact page.